You can select your country at the bottom of the page under "Country". When you change country, the website will update to reflect your selected market.

The online shop is linked to the market you have selected. To change countries, return to the main website and select your country again.

We use your location to show the online shop most relevant to you. If the country is incorrect, you can select your country manually at the bottom of the page.

We offer free shipping in selected countries for purchases of minimum amounts. Read more here.

In rare cases, an item may sell out before our stock information has been updated. If this happens, we will contact you as soon as possible.

Once your order has been dispatched, you will receive an email with a tracking link so you can follow your parcel.

Yes. You can cancel your purchase via our cancellation portal. If your order has already been dispatched, you can choose not to collect the parcel. It will then automatically be returned to us.

Delivery times depend on the destination country and delivery method. You can see current delivery times on our delivery page.

First, check your tracking link. If you still have questions about your delivery, you can contact our customer service team on +45 74 22 35 20 or at contact@deerhunter.eu.

You can read more about returns on our returns page or go directly to our returns portal.

No, unfortunately it is not possible to exchange an item directly for another size. Instead, you need to return the item and place a new order for the size you want. You can register your return directly through our returns portal.

If your DEERHUNTER product is faulty, you can submit a claim directly through our claims portal. You can also read more about claims here.

You can use our size calculator to find the size that fits you best. You can also use our size guide. Both the size calculator and the size guide are available directly on our product pages.

On the product page, you will find information about the materials, fit and technical features and other product details.

It depends on the individual style. On the product page, you can see whether the product is waterproof, water-repellent or has other functional features.

Always follow the care instructions on the garment, as they are specific to the materials and features of each product. You can find our general advice on washing and care in our washing instruction guide.

As a general rule, we do not recommend using fabric softener on technical clothing, as it can affect the performance and properties of the materials. Always follow the care instructions for each product. You can read more in our washing instructions.

Use a reproofing treatment designed for technical outdoor clothing and always follow the instructions for both the garment and the reproofing product.

It depends on how often the garment is worn and washed. If water no longer beads on the surface as effectively as before, it may be time to reproof the garment.

If you have a pacemaker or other medical implant, we recommend that you consult your doctor or the manufacturer of your medical device before using heated clothing.

Always use a power bank that meets the specifications for the individual DEERHUNTER HEAT product. You can find the recommended power bank specifications on the product page or in the product instructions.

Yes, but always follow the care instructions for your HEAT product. The power bank must be removed before washing.

You can contact our customer service team by phone on +45 74 22 35 20 or by email at contact@deerhunter.eu.